Privacy Policy

Rachel Harriet Coaching (Confidence & Career Coach)

 

PRIVACY POLICY

 

Rachel Harriet Coaching is committed to protecting your information and respecting your privacy. 

 

This Privacy Policy explains how we collect and use your information and what rights you have in relation to the information that we hold about you. 

 

Please take some time to read this Privacy Policy and if you have any questions or concerns, please contact us at rachel@rachelharrietcoaching.co.uk.

 

Rachel Gilfrin trading as Rachel Harriett Coaching (referred to as “we”, “us” or “our” in the Privacy Policy) is the controller and responsible for your personal information. 

 

Our Information Commissioner’s Office (ICO) registration number is: C1045372

 

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

 

We may collect and use the following information about you: 

 

[Contact Information: including title, name, email address, postal address, phone number, date of birth and social media handles.  

 

Coaching Information: including any information that you have provided to us in connection with our coaching services, your responses to surveys and questionnaires, and recordings of group coaching sessions (corporate only).

 

Transaction Information: including details about how you have engaged with our products and services and your purchase history. 

 

Payment Information: including bank account details and billing address. 

 

Diversity Information: including information about your race or ethnicity, religious or philosophical beliefs; information about your sexual orientation, or political opinions. 

 

Other Information: including any other information or content that you voluntarily provide to us or post to our website and/or social media accounts.]

 

Please ensure that any information that you provide to us is accurate and complete and that if your information changes that you can email us at rachel@rachelharrietcoaching.co.uk

 

 

HOW WE COLLECT THIS INFORMATION

 

We collect information about you in the following ways: 

 

[Directly from you: we collect information that you provide to us when you engage with us including via in person, via zoom, our website, email, social media, telephone or text.

 

From your employer: if you participate in one of our corporate coaching programs, your employer may provide us with information about you. 

 

From third parties: we may receive information from third parties such as analytics providers (e.g. Google), advertising networks (e.g. Facebook), or payment providers, technical support providers, or fraud detection agencies. 

 

Automated collection: as you interact with our website, we will automatically collect technical information about your equipment, browsing actions and patterns. We collect this information by using cookies and similar technologies.]  

 

COOKIES

 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

 

HOW WE USE YOUR INFORMATION

 

We use your information in order to: 

 

  • [provide our products and services to you.

  • process financial transactions to enable the purchase of our products and services.

  • to respond to enquiries, questions and offer support.

  • to send marketing and promotional communications or deliver targeted advertising.

  • for other business purposes such as improving our products, services, marketing, and user experience.

  • to comply with any legal, accounting or regulatory reporting and record keeping requirements.

  • to protect our business, website and other intellectual property.

  • to manage and operate our business. 

 

Under data protection law we can only use your information if we have a legal basis to do so. We rely on the following legal bases for using your information: 

 

  • Performance of a Contract: we need to use your information to provide you with the products and services that you have ordered from us.

 

  • Legitimate Interest: we have a legitimate interest in using your information. This includes where we provide you with the benefit of our coaching services or where we need to defend, pursue or establish a legal claim. 

 

  • Consent: you have provided your consent for us to use your information for a specific purpose. 

 

  • Legal Obligation: we need to use your information to comply with a legal obligation.

 

  • Vital Interests: we need to use your information to protect the vital interests of you or another person. 

 

MARKETING

 

We may also use your information to send you information about our products and services including exclusive offers, promotions or information about new products and services. 

 

In most cases, we have a legitimate interest in using your information for marketing purposes but if your consent is required we will ask for this. 

 

You have the right to opt-out of marketing communications at any time by: 

 

 

We will get your explicit consent before we share your personal information with any third party for marketing purposes. 

 

WHO WE SHARE YOUR INFORMATION WITH

 

We may share your information with third parties that we use to help deliver our products/services (e.g. payment service providers, marketing agents, website hosts etc). 

 

We only allow these service providers to handle your information if we are satisfied that they take appropriate measures to protect your information. We also impose contractual obligations on our service providers to ensure that they can only use your information to provide services to us and to you. 

 

We may share your information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.  If we choose to sell all or part of our business we may also share your information with potential purchasers. 

 

HOW WE STORE YOUR INFORMATION

 

We will not retain your information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of information. More detail on our retention polices are available on request by emailing rachel@rachelharrietcoaching.co.uk

 

When it is no longer necessary to hold your information, we will securely delete, destroy or anonymise it. 

 

INTERNATIONAL TRANSFERS

 

To deliver our services to you it is sometimes necessary for us to share your information outside of the UK (e.g., where our service providers are based outside of the UK). 

 

Some of our service providers are based outside of the UK so their use of your information will involve your information being transferred outside of the UK. 

 

Where we transfer your information outside of the UK, we will ensure a similar degree of protection is afforded to it by applying the following safeguards to it: 

 

  • we will only transfer your information to countries that are deemed to provide an adequate level of protection for personal information; or 

  • we may use specific contracts approved for use in the UK which give personal information the same protection as it has in the UK. 

 

If you would like further information about the mechanisms we use when transferring your information outside of the UK, please email us at rachel@rachelharrietcoaching.co.uk.

 

RIGHTS TO YOUR INFORMATION

 

Under data protection law, you have the following rights in connection with your information that we hold: 

 

Access: you have the right to be provided with a copy of the information that we hold about you. 

 

Correct: you have the right to require us to correct or rectify any mistakes in the information that we hold about you. 

 

Erase: in certain circumstances, you have the right to require that we delete the information we hold about you. 

 

Restrict: in certain circumstances, you have the right to require us to restrict the use of your information. 

 

Object: you have the right to object at any time to your information being used for certain purposes including where we use your information for our legitimate interest or direct marketing purposes. 

 

Withdraw: where we rely on your consent as the legal basis for using your information, you have the right to withdraw your consent at any time. 

 

Transfer: in certain circumstances, you have the right to require that we transfer your information to a third party. 

 

Automate: you have the right not to be subject to a decision based solely on automate decision making which has a legal or significantly similar impact on you. 

 

If you would like to exercise any of these rights, you can contact us at rachel@rachelharrietcoaching.co.uk

 

In order to process your request, we may need information from you to help us confirm your identity and the nature of your request. 

 

You do not have to pay a fee or charge to exercise these rights. However, if your request is repetitive, excessive or clearly unfounded we may charge a reasonable fee or refuse to comply with your request. 

 

We aim to reply to requests to exercise these rights within one month. If your request is very complex or you have made multiple requests, it could take us longer than one month. If additional time will be required, we will let you know and keep you updated on the progress of your request. 

                                                  

HOW TO COMPLAIN

 

If you have any concerns about how we use your information, you can contact us at rachel@rachelharrietcoaching.co.uk.

 

We hope that we can resolve any concern you may raise but you can also complain to the Information Commissioner’s Office (ICO) who can be contacted using the following details: 

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Website: https://www.ico.org.uk